FAQs
Answers about booking, samples, delivery, and support
Find quick, practical answers to the most common questions about using getmybiosamples.
Quick help
Simple answers for browsing, ordering, and shipping.
Top Questions
The most common questions about how the service works.
Ordering & Checkout
How to place an order, confirm details, and complete payment.
Shipping & Delivery
What to expect for dispatch, handling, and arrival.
Sample Quality
Details about sample specifications, quality checks, and documentation.
Account Support
Help with registration, verification, and account access.
Legal & Compliance
Important notes about eligibility, policies, and responsible purchasing.
Top questions
What is getmybiosamples?
It is a biospecimen marketplace where users can browse visible catalog items and place orders online with clear information about each sample.
Who can buy from the marketplace?
Purchasing is intended for eligible professional users. Private individuals are not able to buy items from the catalog.
Are all available samples shown online?
Yes. Only items that are currently visible in the catalog are available to browse and purchase.
Can I get help choosing the right sample?
Yes. You can use the search and filter tools, then reach out if you need help comparing biospecimens or understanding a listing.
Top questions
Do I need an account to order?
Yes. A customer account is required so orders, billing, and shipping details can be managed properly.
How does account verification work?
After you register, your account may need to be reviewed and verified before you can complete purchases.
What if I can’t log in?
Use the password reset option first. If you still have trouble, contact support and we will help restore access.
Can I update my company details later?
Yes. You can keep your account information up to date so billing and delivery details remain accurate.
Top questions
How do I find the right biospecimen?
Use the sample catalog to filter by the criteria that matter most to your project, then review the listing details carefully before ordering.
What information should I compare?
Check the sample type, quantity, available metadata, collection details, and any quality documentation shown in the listing.
What are CBH IDs?
CBH IDs are reference identifiers used to help you locate, review, and discuss specific items in the catalog.
Can I reserve a sample before paying?
Availability depends on the listing and ordering process. If you need help, contact the team before placing the order.
Top questions
What is SPREC?
SPREC is a standardized way to describe biospecimens so users can understand how a sample was collected and handled.
What is a CoA?
A CoA, or Certificate of Analysis, provides supporting information about the sample’s documented quality or testing status.
How do you ensure sample quality?
Listings are presented with the relevant quality information available so customers can assess suitability before purchase.
Can I request additional documentation?
In many cases, yes. Please contact support if you need more detail about a specific item or document set.
Top questions
How do I place an order?
Add the item to your cart, complete checkout, and follow the prompts for billing and shipping information.
What payment methods are accepted?
Accepted payment options may depend on your account and region. The checkout process will show the available methods for your order.
How are items shipped?
Orders are shipped using controlled handling methods appropriate for biospecimens, with delivery details provided during the process.
Will I receive an invoice?
Yes. Billing information is handled through your account and the relevant invoice details are provided after checkout.
Top questions
Why do I need to be an eligible buyer?
Biospecimens are specialized products and can only be supplied to qualified users who meet the marketplace requirements.
Can I purchase for personal use?
No. The marketplace is not intended for private individuals or personal-use purchases.
What should I do if I need a special arrangement?
Contact the team before ordering so we can check whether your request can be supported.
How do I get help with supplier information?
If you need more background on a listing or supplier-related detail, our support team can help point you to the right information.
Still need help?
If your question is more specific, our team can help with account access, sample selection, or order details.